Our services

Controlling and managing insurance claims demands considerable expertise.

Our people and the process they manage, ensure that every project is owned by an individual, in one place, from start to finish. Supported by a team of experts, including customer service, surveying, repair, and compliance professionals, we make sure the claim keeps moving and that your customers get the right outcome, each and every time. It's their unrivalled knowledge of building, maintenance and insurance that means we get the scope of the project spot on, reduced costs, shorter time to completion, and a seamless customer experience.

MITIE’s innovative surescope™ offering covers the following elements:

Validation:

Each and every one of our surveyors is chosen for their construction knowledge, experience and attitude. These are the people that are responsible for making sure that every claim is accurately validated and audited to ensure complete compliance with the surescope™ process.

Scope:

Our ability to scope properly, to reach accurate conclusions, and to manage the correct solution, gives you consistently accurate results, complete transparency and the right cost, for each and every claim.

Settlement:

Each claim is assessed on its own merit to establish the right settlement route and the best result for you and your customers. The surescope™ process means that there are no incentives for our teams to select any one settlement route over another – only what is fair and suitable for each customer.

Repair:

Our repair partners are accredited, independent and fully approved and managed by us for quality, customer service, health and safety compliance and cost.  And you’ve still got everything managed in one place – with the benefits of self delivery, without the operating cost. The surescope™ process means we retain full ownership and responsibility for the repair and customer relationship through our partnering style agreements. Our commitment not to charge membership fees, enforce unreasonable financial penalties or accept volume rebates is unique in the industry.