Overview
In September 2007, MITIE Client Services won the bid to provide Channel 4 with reception, switchboard, reservations, helpdesk, mail and cleaning services in their two locations in London for a three year period. This award meant replacing three incumbent companies with one, tasking MITIE with creating a single service ethos across these services. MITIE Client Services worked hard during the due diligence process and secured 100% TUPE thereby retaining intellectual property and alleviating any concerns about service continuity.
Key successes
One of the strengths of MITIE Client Services is their ability to create and deliver a shared vision which mirrors the values and ethos of Channel 4. Several initiatives were implemented in the first quarter, which combine service delivery through a shared culture. MITIE Client Services with the support of the head of facilities manager at Channel 4 created and is delivering these programmes not only to their own team but to the greater team within the facilities management department. MITIE’s approach to service delivery at Channel 4 has enabled the Client to get the best of both worlds; a large company in terms of resources, but expertise and management at a very local and personal level. MITIE’s integrated approach gives Channel 4 one point of contact but a wealth of service expertise including organisational behaviour and change management giving them all the benefits of a bundled service offer with none of its limitations.