MobileTech for offices

There are many challenges facing those responsible for the efficient running of a property portfolio.  But those challenges multiply several-fold when the delivery of facilities services is spread across dozens or even hundreds of sites. That’s why MITIE has developed MobileTech, a new and more flexible approach to the delivery of key technical services across diverse and geographically dispersed property portfolios. MobileTech is an innovative model that recognises the need for speed, flexibility in approach, and efficiency in the way technical services are delivered on a national scale.  And very simply, it puts our people where they’re needed to ensure smooth running and sort local problems in your buildings.

The service is delivered by one of the largest teams of mobile technicians located around the UK, allowing us to deliver the same consistent levels of service the length and breadth of the country.

'MobileTechs' are trained in a variety of mechanical and electrical disciplines so that they deliver planned preventative maintenance and compliance services in addition to resolving faults and breakdowns. The trick in making this service work for you is in managing their deployment to tackle as many of the planned and reactive work together in a single visit, as possible. So you receive fewer visits, but with the upside that many more tasks are completed within each call. One MobileTech can resolve 80% of the tasks in one visit, avoiding an endless stream of technicians and specialists beating a path to your door. Complementing our ‘MobileTechs’ is a team of highly trained engineers dedicated to delivering all the complex services that demand a more focussed set of skills. From lighting to HVAC, these specialist engineers form an integral element of our national mobile service.

At the heart of the MobileTech approach is a sophisticated centralised Customer Services Centre and works management process. At the sharp end is trained and dedicated 'MobileTech' answering every call. The principle behind MobileTech is simple but effective, reducing the number of reactive call-outs, driving productivity, minimising site disruption and improving cost efficiencies. Also, because our MobileTech teams are geographically organised around our clients, your site managers will see the same MobileTech time after time, allowing them to build a closer understanding and working relationship on the ground. Like to see how MobileTech works in practice?

Like to see how MobileTech works in practice?

Watch our short video...