MobileTech for retail

MobileTech services for Retail Property Portfolios

In the last twenty years, retailing has undergone a transformation, operating every day of the week and in the case of supermarkets, even 24/7. It’s a demanding sector that requires a totally different approach to management of assets and facilities.

In a retail business, the last thing you need is the distraction of maintenance issues such as broken shutters, missing lights, malfunctioning air-con and a million other things that stop customers from shopping.

Fortunately it’s an environment that MITIE really understands because we have worked with the majority of the familiar High street names over the last 40 years.  Being so close to retail helped us develop our MobileTech service to take care of all those maintenance headaches. We’ve hundreds of multi-skilled technicians across the UK, focussed on dealing with the fast-changing needs of retailers from Lands’ End to John O’Groats.

'MobileTechs' are trained in a variety of mechanical and electrical disciplines so that they deliver planned preventative maintenance and compliance services in addition to resolving faults and breakdowns. The trick in making this service work for you is in managing their deployment to tackle as many of the planned and reactive work together in a single visit, as possible. So you receive fewer visits, but with the upside that many more tasks are completed within each call. One engineer can resolve 75% of the tasks in one visit, avoiding an endless stream of technicians and specialists beating a path to your door.

At the heart of the MobileTech approach is a sophisticated centralised Customer Services Centre and works management process. At the sharp end is a trained and dedicated 'MobileTechs' answering every call.

The principle behind MobileTech is simple but effective, reducing the number of reactive call-outs, driving productivity, minimising in-store disruption and containing costs by as much as 20%.

Also, because our MobileTech teams are geographically organised around our clients, your store managers will see the same engineers time after time, allowing them to build a closer understanding and working relationship on the ground.

Like to see how MobileTech works in practice?

Watch our short video: